Terms of Use

This is an early-stage draft of our Terms of Use, written in-house and reflecting how Loominote operates today. It is not legal advice; we will have it reviewed by qualified counsel as we grow.

Last updated: October 2026

These Terms of Use ("Terms") are an agreement between BinaryVlue Pvt Ltd, the company behind Loominote ("Loominote", "we", "us", "our"), and the organization or person agreeing to them ("Customer", "you"). They govern your access to and use of Loominote's meeting‑intelligence service, including the web app, desktop and mobile (iPhone, iPad, Apple Watch) apps, APIs and related integrations (together, the "Service").

By creating a workspace, placing an order, or using the Service, you agree to these Terms. If you accept on behalf of an organization, you represent that you are authorized to bind it.

1. The Service

Loominote prepares your team before meetings (prep briefs from past meetings and connected systems), captures meetings (via a meeting bot, on‑device/botless recording, or in person), and produces transcripts, summaries, key points and action items, which it can route into the tools your organization uses. Features depend on your plan and configuration.

2. Accounts, Workspaces and Authorized Users

The Service is used through a Customer workspace. The Customer's administrators manage members ("Authorized Users"), roles and settings. You are responsible for your Authorized Users' use of the Service, for keeping credentials confidential, and for all activity under your workspace. You must provide accurate account information and promptly deactivate users who should no longer have access.

3. Plans, Orders and Fees

The Service is offered on a per‑seat Team plan and a custom Enterprise plan. Plans are currently arranged through an order form or a sales conversation (self‑serve checkout is not yet available). Fees, billing period, seat counts and any custom terms are set out in your order form or plan selection. Unless stated otherwise, fees are exclusive of taxes, are non‑refundable except where required by law, and subscriptions renew for successive terms until cancelled. Where the iOS app is obtained through the Apple App Store, store billing and refund policies also apply.

4. Recording and Participant Consent

You are responsible for recording lawfully. Before recording, transcribing or processing any meeting, the Customer and its Authorized Users must obtain all consents and provide all notices required by applicable law from meeting participants, and must comply with all recording, wiretapping and privacy laws in the relevant jurisdictions. Loominote provides features (such as in‑meeting notices and an in‑app consent step) to help, but the Customer remains responsible for lawful use.

5. Customer Data

As between the parties, the Customer owns all content it and its Authorized Users provide to or generate through the Service — including recordings, transcripts, notes, summaries and uploaded documents ("Customer Data"). The Customer grants Loominote a limited, non‑exclusive license to host, process and transmit Customer Data solely to provide and support the Service and as described in the Privacy Policy and Data Processing Addendum. Loominote claims no ownership of Customer Data.

6. Acceptable Use

You agree not to: use the Service unlawfully or without authorization; record or process meetings without required consent; reverse‑engineer, copy or exploit the Service; upload unlawful, harmful or infringing content; attempt to access other customers' data; or interfere with the Service's operation or security.

7. AI Outputs

Transcripts, summaries, key points, action items and other outputs are generated by artificial intelligence from your inputs. They are assistive and may be incomplete or inaccurate. You are responsible for reviewing outputs before relying on or acting on them. Loominote does not provide legal, medical, financial or other professional advice, and use of the Service creates no professional relationship.

8. Intellectual Property

The Service, and all software, models, content and technology in it (excluding Customer Data and third‑party components), are and remain the property of Loominote and its licensors. If you give us feedback or suggestions, you grant us a perpetual, royalty‑free license to use them to improve the Service.

9. Confidentiality

Each party may receive the other's confidential information. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to those who need it and are bound by similar obligations, or as required by law.

10. Data Protection and Security

Our handling of personal data is described in the Privacy Policy. For business customers, a Data Processing Addendum (DPA) governs our processing of personal data on your behalf as your processor; a copy is available on request. Loominote maintains administrative, technical and organizational safeguards, encrypts data in transit, and operates on SOC 2‑ and HIPAA‑compliant architecture (audit observation period underway). An on‑device recording option is available for regulated calls.

11. Third‑Party Services and Integrations

The Service can connect to third‑party tools you choose (for example conferencing, CRM, ATS, task and automation tools). Your use of those tools is governed by their own terms and privacy practices, and Loominote is not responsible for them. You authorize Loominote to access and exchange data with a third‑party service when you connect it.

12. Warranties and Disclaimers

Except as expressly stated, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non‑infringement.

13. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or data. Loominote's total liability arising out of or relating to the Service will not exceed the fees paid by the Customer for the Service in the twelve months before the event giving rise to the claim.

14. Indemnification

Each party will defend and indemnify the other against third‑party claims arising from its breach of these Terms or its unlawful use of the Service, subject to prompt notice and reasonable cooperation.

15. Term, Suspension and Termination

These Terms apply while you use the Service or have an active order. We may suspend or terminate access for material breach (including unlawful recording or non‑payment) or to protect the Service or other customers. On termination, your right to use the Service ends; you may export Customer Data for a reasonable period, after which we will delete it in the ordinary course, except where retention is legally required.

16. Changes

We may update the Service and these Terms. For material changes we will give notice through the Service or by email. Continued use after changes take effect constitutes acceptance.

17. Governing Law

These Terms are governed by the laws of India, without regard to conflict‑of‑law rules. The courts of Bangalore, Karnataka, India have exclusive jurisdiction, subject to any different terms agreed in an Enterprise order form.

18. Contact

Loominote (BinaryVlue Pvt Ltd), 202, 27th Main Road, HSR Layout, Bangalore, 560102, India. Email: team@loominote.app.

19. Apple EULA

For the iOS, iPadOS and watchOS apps, this agreement is between you and Loominote, not Apple, and your use must also comply with Apple's Licensed Application End User License Agreement: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/